> All orders for Japan are processed via DHL from KOREA.
Please visit the following sites for international orders for other countries.
www.robotis.us (North and South America)
www.robotis-shop-en.com (Intl. orders apart from North/South America and Japan)
> All orders will be shipped out within 2 weeks (Normally ships out within 3 working days when in stock.).
> Products from multiple-item orders will be shipped in the same package, unless requested to ship by order.
If an error is discovered in your order that requires change or cancellation, please contact us immediately.
> Payments which have not been settled for 5 days will be cancelled. Please re-place order if necessary.
> Please request for insurance to avoid lost or damaged shipments, which is 1% from the total invoice value. We will not be held responsible for lost or damaged shipments.
> Please note that destination charges (import tax, customs duty, etc.) are not included in the shipping charges.
> If paying by wire transfer, please note that the customer is responsible for the sender's AND receiver's commission.
> We have exclusive distributors in the following countries; Australia, Czech Republic, Iran, Russia, Singapore, Spain, Taiwan, and Turkey. We will not be able to ship to these countries, so please mail us to find out the distributor's address.
If you would like to become our partner (Corporate Customer),
please mail us to the e-mail address above.
Please sign up as a Corporate Customer ONLY if you are a ROBOTIS Partner.