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PLEASE READ THE FOLLOWING INFORMATION!
WE WILL NOT BE RESPONSIBLE FOR YOUR NEGLIGENCE TO NOT READ THIS SECTION THOROUGHLY.


Please sign up as a Corporate Customer ONLY if you are a ROBOTIS Partner.
If you would like to become our partner (Corporate Customer), please email us.

We have exclusive distributors in the following countries;
Australia, Czech Republic, Iran, Malaysia, Russia, Spain, Taiwan, Turkey, North and South America.

Customers in North and South America can place orders at : www.robotis.us


We will not be able to ship to these countries, so please mail us to find out the distributors' address.

If there is a problem at your local customs and then you decide to return the product to us,
and if the problem is not related to us (i.e. it is due to the destination country's policy, etc.),
the customer must pay for the round trip expense in order to get the refund for the return.


contactus2@robotis.com

 

ROBOTIS Privacy Policy

 

Information we collect

1) ROBOTIS will only collect the information you have provided to us, based on the information you have filled out on the sign up page.

For Individual Customers;
       Currency, ID, Password, Name, E-mail, Telephone, Mobile Number, Shipping Address

For Corporate Customers;
       Currency, ID, Password, Name, E-mail, Telephone, Mobile Number, Shipping Address
       Company Name, Name of the representative, Company Address

2) We may also collect additional information that you have provided to us separately.

    ex. temporary mailing address, shipping address, etc.

3) We will not keep records of any information that you have provided to us for temporary use, which you have requested us to delete immediately after using them.

    ex. payment information (credit card #)


4) We will not collect any information of you provided by a third party, unless you have granted the third party to provide the information to ROBOTIS.

 

How we use your information

1) ROBOTIS will mainly use your information when processing your orders.

    ex. shipping address, recipient’s name, phone number, etc.

2) We may use your e-mail address to send you newsletters or other important notices, provided that you have set your My Page settings to receive our mails.

    * In case of important notices, we may send mails to you regardless of your settings.

3) We may use your information for statistical analysis, such as counting the number of customers we have in different regions.
    * Analysis results will only be kept within ROBOTIS, and will not be shared with other parties.

 

To whom do we disclose your information?

1) ROBOTIS will only hold the information to ourselves, and will not disclose the information to any other parties other than shipping companies without your consent

2) Only the ROBOTIS Overseas Sales & Marketing team personnel have access to you information, so you can be assured that your information is kept secure.

 

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ROBOTIS SHOP Conditions of Use

 

> All international orders are processed via DHL from KOREA (not USA).
  For customers in North and South America, please contact our US office to order via USA.
  america@robotis.com            www.robotis.us

 
> All orders will be shipped out within 2 weeks (Normally ships out within 3 working days when in stock).

 
> If multiple orders are placed on the same day, they will be shipped in the same package, unless requested to ship separately by order. If an error is discovered in your order that requires change or cancellation, please contact us immediately.

> If an order is placed and the payment is not settled within 7 days, it will be automatically be cancelled. If necessary, please re-place the order and make the payment in a timely manner.

> Please request for insurance to avoid lost or damaged shipments, which is 1% from the total invoice value. We will not be held responsible for lost or damaged shipments.

> Points (mileage) :

    - No point is given when you sign up.
    - 1% of your purchase amount will be given as your mileage point (when delivery is complete)
    - You may use your points when you have at least 50 points.
    - You may use your points when your purchase amount is at least $100 (100).
    - You will not receive any points for your purchase if you have used any point(s) in your purchase payment.
    - Your points will be valid for 2 years, and will expire automatically.
    - We will send out alert mails when there is any upcoming expiration, but it will be your responsibility to keep notice on the balance.

> You may select the currency to use (USD/EUR) when signing up, but Corporate Customers will NOT be able to change it again in your My Page --> My Info. Please contact us if you need any changes. contactus2@robotis.com


> Please note that destination charges (import tax, customs duty, etc.) are not included in the shipping charges.
    * We will not be able to calculate fees other than the shipping charge itself.
    * If there is a problem at your local customs and the customer decides to return the product to us,
       and if the problem is not related to us (i.e. it is due to the destination country's policy, etc.),
       the customer must pay for the round trip expense in order to get the refund for the return.
    * Some countries may have a different logistics company handle the inland delivery.
       ex. we’ll ship by DHL, but once it arrives in a certain country, a local courier may take over.
    * Please refer to the online shop's FAQ page for details.

> If paying by wire transfer, please note that the customer is responsible for the sender's AND receiver's bank fee.
    * If the sender does not pay the fee, we may keep the delivery on hold until the fee is paid.

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